We have a 30-day return policy, which means you have 30 days from the day your order is delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original, unopened packaging. You’ll also need the receipt or proof of purchase if purchased in-store.
To start a return, you can contact us at service@maziply.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be refunded.
You can always contact us for any return questions at service@maziply.com.
Damages and issues
Please inspect your order upon receipt of your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We must be notified within 72 hours of any damage or defective products in order to qualify for a return. You will have up to 30 days from the delivery date to send it back to us.
Please note that boxes and packaging may become damaged during shipping. We do not offer refunds or returns for damaged packaging if the product is not damaged.
We do not issue refunds for theft or missing shipments once an order has been recorded as delivered by our shipping carriers. Confirmation of delivery can be found on the tracking information that is provided when orders are shipped.
Exceptions / non-returnable items
Certain types of items cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We also do not accept returns on some collectibles, including, but not limited to Funko POPs that are purchased in excess of $14.99, comics, costumes, roleplay sets, open-box items, toys of yesteryear, and trading cards.
Returns and refunds are not available on any orders for any reason that, in our sole judgment, appear to be placed by dealers, resellers or distributors. For authorized wholesale accounts, we recommend contacting us about insurance as we do not offer refunds for shipment damage on orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We do not accept returns on sale items or gift cards.
Responsibility of Shipping Costs
The cost of shipping is the responsibility of the customer. A return label can be sent and the cost will be debited from the refund amount.
If returning a product that qualified for free shipping, the original cost to ship from Maziply to the customer will be debited from the refund amount.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
