Most unopened items sold by Maziply Toys in new condition and returned within 30 days will receive a refund or exchange. Some items sold by Maziply Toys have a modified return policy noted on the receipt, packing slip, Maziply Toys policy board (refund exceptions), Maziply.com or in the item description. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original, unopened packaging. You’ll also need the receipt or proof of purchase if purchased in-store.
To start an online return, please complete the Return Request form here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be refunded.
You can always contact us for any return questions at service@maziply.com.
Damages and issues
Please inspect your order upon receipt of your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We must be notified within 72 hours of any damage or defective products in order to qualify for a return. You will have up to 30 days from the delivery date to send it back to us.
Boxes and packaging may become damaged during shipping. We do not offer refunds or returns for damaged packaging if the product is not damaged.
We do not issue refunds for theft or missing shipments once an order has been recorded as delivered by our shipping carriers. Confirmation of delivery can be found on the tracking information that is provided when orders are shipped.
In some cases, your replacement may need to be processed with the manufacturer directly.
Returns Exceptions / non-returnable items
Certain types of items cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We do not offer returns or exchanges on the following:
- Any open-box items
- Any products that were marked as damaged.
- Any Funko products.
- Any open or defective collectibles (e.g., sports cards, trading cards, special edition Barbie dolls, porcelain dolls, action figures and die-cast cars)
- Any personalized items.
- Any comics.
- Any trading cards (includes but not limited to Pokemon, Sports cards, etc).
- Any costumes or roleplay sets.
- Any gift cards.
Resellers
Returns and refunds are not available on any orders for any reason that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Shipping Warranty
We offer customers the ability to purchase a shipping warranty which covers your order if it is lost, damaged, or stolen during transit.
Warranty Specific Terms
1. In the case that a shipment shows "Delivered" by the carrier, how long until a refund or replacement is issued?
Refunds or replacements are processed within 1-3 business days.
2. In the case that a shipment does not show "Delivered" by the carrier, but the customer claims that they have not received it (I.e. "lost in transit"), how much time must elapse between case submission refunding/replacing the order to allow for carrier/other fulfillment logistics errors?
Based on shipping carrier practices and policies, the carriers must be allowed up to 30 days to correct any logistical issues.
3. What happens if my package is stolen?
If your package is stolen during transit, you can place a claim. Based on inventory, either a replacement or refund will be issued within 1-3 business days.
4. Does the merchant require a police report for stolen packages?
Police reports of stolen goods should be sent to service@maziply.com
5. Who do I contact if my package is stolen?
If your package is stolen, you can email us at service@maziply.com or call us at 781-582-8697.
6. What happens if I receive a damaged package?
If you receive a damaged package, please notify us within 3 calendar days of receiving your order to let us know. Refunds are not issued on damaged packages. However, if the product is damaged, a claim would be processed.
7. In the case of Damaged/Defective item, what is the allowable elapsed time between delivery of the item and the ability to submit a Damaged/Defective item claim?
If your product is damaged during shipment, you should place a claim within three calendar days of receiving the shipment. Based on inventory, either a replacement or refund will be issued within 1-3 business days. You would contact the manufacturer for a replacement if it is a manufacturer defect. If you need assistance with this, we are here to help. We have very good relations with the manufacturers and can assist you with this. Let us know by reaching out to us at service@maziply.com
Carrier Insurance
If insurance from a shipping carrier covers your order, the shipping carrier will make the determination of whether or not a refund will be made or not. This can take up to 30 days for a decision for the shipping carrier.
Responsibility of Shipping Costs
The cost of shipping is the responsibility of the customer. A return label can be sent and the cost will be debited from the refund amount.
If returning a product that qualified for free shipping, the original cost to ship from Maziply to the customer will be debited from the refund amount.
Shipping Time Quotes
Maziply Toys does not guarantee any shipping times. Days or times provided for shipping options are an estimate only. Maziply Toys is not responsible in any way, shape, or form for shipping times. Refunds are not offered for shipping costs in the case of a delayed shipment from the carrier. When considering the estimated time, be sure to add one business day for handling for a better estimate of time.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Other restrictions may apply.
